Privacy Policy
Forged Golf Club LLC
 Effective Date: January, 2026
 Last Updated: January 17, 2026
1. Introduction
Forged Golf Club LLC ("Forged," "we," "us," or "our") operates a premium indoor golf simulator facility located in Arlington Heights, Illinois. We are committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our facility, or engage with our services. Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:

• Create a membership account (name, email address, phone number, mailing address, date of birth) through our third-party booking services provider

• Process payments (credit card information, billing address - processed securely through our third-party payment processor)

• Use our 24/7 automated access system (access code usage, entry/exit timestamps)

• Book simulator bays (reservation details, preferences) through our third-party booking services provider

• Contact us (name, email, message content, phone number)

• Participate in promotions or surveys (responses, preferences, feedback)

2.2 Information Automatically Collected
When you access our website or facility, we may automatically collect:

• Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, access times

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience (see Section 5)

• Facility Access Data: TrackMan simulator usage data, bay access times, session duration

• Video Surveillance: Our facility uses security cameras for safety and security purposes in common areas and simulator bays

2.3 Information from Third Parties
We may receive information from:

• Payment processors (transaction confirmations, payment status)

• TrackMan and golf technology partners (performance data if you choose to sync accounts)

• PuttView (performance data if you choose to sync accounts)

• Marketing and analytics partners (website analytics, advertising effectiveness)

3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery

• Process and manage your membership

• Provide access to our 24/7 automated facility

• Facilitate simulator bay reservations and usage

• Process payments and manage billing

• Communicate about your account, reservations, or facility access

3.2 Business Operations

• Maintain and improve our website and facility operations

• Analyze usage patterns to optimize bay availability and capacity

• Respond to customer service requests and support needs

• Send administrative information, updates, and notices

3.3 Marketing and Communications

• Send promotional materials about membership benefits, events, and special offers

• Provide information about golf equipment from our vendor partners (with your consent)

• Conduct surveys and gather feedback to improve our services

• Send newsletters and updates about Forged Golf Club

3.4 Legal and Safety

• Comply with legal obligations and enforce our Terms and Conditions

• Protect against fraud, unauthorized access, and security threats

• Resolve disputes and enforce our agreements

• Monitor facility security through video surveillance

 
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party vendors who perform services on our behalf:

• Payment processors (for secure transaction processing)

• Access control systems (for 24/7 automated facility access)

• TrackMan, PuttView and golf technology providers (for simulator operations)

• Website hosting and maintenance providers

• Email and communication service providers

• Marketing and analytics platforms

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Partners
With your consent, we may share limited information with:

• Golf equipment manufacturers and vendors for promotional opportunities

• Event partners and sponsors

• Golf instruction professionals who use our facility

4.3 Legal Requirements
We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or governmental requests

• Enforce our Terms and Conditions or other agreements

• Protect the rights, property, or safety of Forged Golf Club, our members, or others

• Investigate fraud, security breaches, or illegal activities

4.4 Business Transfers
If Forged Golf Club is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
5.1 What We Use
Our website uses cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Provide personalized content and advertising

• Maintain your logged-in session

5.2 Types of Cookies

• Essential Cookies: Required for website functionality (cannot be disabled)

• Performance Cookies: Collect anonymous usage statistics

• Functional Cookies: Remember your preferences and choices

• Advertising Cookies: Deliver relevant advertisements

5.3 Your Cookie Choices
You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality. You can opt out of interest-based advertising through: Digital Advertising Alliance (www.aboutads.info/choices) and Network Advertising Initiative (www.networkadvertising.org/choices).
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

• Secure Socket Layer (SSL) encryption for data transmission

• PCI DSS compliant payment processing

• Encrypted storage of sensitive membership data

• Secure access control systems for facility entry

• Regular security assessments and updates

• Limited employee access to personal information on a need-to-know basis

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:

• Maintain your active membership and provide services

• Comply with legal, accounting, or reporting requirements

• Resolve disputes and enforce our agreements

• Fulfill the purposes outlined in this Privacy Policy

• Membership Data: Retained for the duration of your membership plus 7 years for tax and legal compliance

• Payment Information: Retained per PCI DSS requirements and applicable law

• Website Analytics: Typically retained for 24-36 months

• Video Surveillance: Retained for 30-90 days unless needed for security investigations

When information is no longer needed, we securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
8.1 Access and Portability

• Request access to the personal information we hold about you

• Receive a copy of your information in a portable format

8.2 Correction and Update

• Correct inaccurate or incomplete information

• Update your membership profile and preferences

8.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)

• Cancel your membership and delete associated data

8.4 Opt-Out Rights

• Unsubscribe from marketing emails (using the link in each email)

• Opt out of promotional communications

• Disable cookies through browser settings

8.5 Illinois-Specific Rights
As an Illinois-based business, we comply with applicable state privacy laws, including biometric information protections under the Illinois Biometric Information Privacy Act (BIPA). We do not currently collect biometric information.
To exercise your rights, contact us at:

• Email: info@forgedgolfclub.com

• Phone: +1-385-367-4334

• Mail: Forged Golf Club LLC, 650 E. Kensington Road, Arlington Heights, IL 60004

We will respond to your request within 30 days.
 
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. Minors may use our facility only under direct adult supervision as specified in our Terms and Conditions. If we learn we have collected information from a child under 18, we will delete it promptly. If you believe we have information about a child under 18, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites, including:

• TrackMan Golf

• Golf equipment manufacturers

• Social media platforms

• Payment processors

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, or shared

• Right to Delete: Request deletion of personal information

• Right to Opt-Out: Opt out of sale of personal information (we do not sell personal information)

• Non-Discrimination: Exercise privacy rights without discriminatory treatment

To submit a CCPA request, contact us using the information in Section 8.5.
12. International Users
Forged Golf Club operates exclusively in Arlington Heights, Illinois, USA. If you access our website from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from your country. By using our services, you consent to the transfer of your information to the United States.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date

• Sending email notification to registered members

• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
 
Forged Golf Club LLC
Email: info@forgedgolfclub.com
Phone: +1-385-367-4334
Mailing Address: Forged Golf Club LLC, 650 E. Kensington Road, Arlington Heights, IL 60004
 
For membership or facility inquiries: info@forgedgolfclub.com
 
15. Consent
By using our website, creating a membership account, or accessing our facility, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Forged Golf Club LLC
 Premium Indoor Golf Simulator Facility | Arlington Heights, Illinois
 Experience Golf, Forged to Perfection